Refund Policy
Effective Date: May 26, 2025
CityPlanner.ai provides digital planning reports. Due to the nature of our product, all purchases are final.
Refund Eligibility
- Reports not delivered due to a technical error
- Duplicate charges
- Incorrect property selected with no report generated
How to Request a Refund
- Email: support@athenian.io
- Include: order ID, email address used, and a brief description of the issue
- Timeframe: Requests must be submitted within 7 days of purchase
Non-refundable Circumstances
- Change of mind
- Incorrect interpretation of the report content
- Reports where zoning/overlays appear but are not legally binding (as explained on site)
Refunds, where applicable, will be issued to the original payment method within 5 business days.